💗Red Smelting Quartz
Red Smelting Quartz promotes feelings of peace and forgiveness. Red quartz is used by crystal healers to strengthen the immune system due to its properties. This red gemstone quartz enhances a person's strength and uniqueness. This mineral red stone is a sleep aid crystal used to protect children from nightmares and fear of the dark.
💚Malachite
Malachite is predominantly a heart chakra stone. Malachite works across the chakras, strengthening your Solar Plexus Chakra so you are able to feel grounded and brimming with vitality. When it comes to emotional healing this is where Malachite amps up its powers. One of the strongest elements that flows from Malachite is its immense powers of protection. It gives you courage, wisdom, and the ability to spot and say no to all kinds of emotional blackmail. It’s a stone that sends a warning bell when things aren’t as they seem, which in turn grants you the inner strength and confidence you need to know that no matter what, this stone will teach you how to have your own back without the paranoia.
💗Rose Quartz
Rose Quartz is connected with the feminine divine, meaning that it carries the aura of compassion and peace and the warmth of mothering – all with the superior strength of spirit. If you feel you need to learn how to self soothe, to be healed by your own hands, and to uplift your own potential into the goddess sphere, then Rose Quartz is a path that will take you there.
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Processing Time: 2-5business days (Engraved jewelry/pyramids and Feng Shui Tree will take 5-15 business days.)
Standard Shipping Time: 7-20business days
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
- Gift cards
- Customized engraved products(It could not be returned when it has been ordered)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mail.olivenorma.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
-We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@mail.olivenorma.com.
-If you want to change the content of the lettering, send us an email at contact@mail.olivenorma.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURN/EXCHANGE ADDRESS
We’re available to support you via
Email: contact@mail.olivenorma.com
We strive to respond to your questions within 24 hours
Customer service chat hours:
Monday - Friday : 9am - 18pm GMT+8
