Each Natural Crystal Stone Necklace features a gemstone that has been designed by nature, then cut and formed into a beautiful work of art by human hands. They channel the earth’s metaphysical properties into you as you wear it, providing the comforts and possibilities of the natural world during your everyday life.
Each stone has its own properties, but each and every option promotes healing and spiritual growth by balancing and realigning your chakras, ensuring the universe’s energy can flow through you effortlessly.
💜Amethyst:
Natural Amethyst is connected to the Third Eye and Crown Chakras. The crystal has long been a symbol of peace, cleansing, and calming energy.
🖤Black Tourmaline:
Black Tourmaline purifies your mind, body, and spirit, absorbing whatever you need to release. It boosts your energy and fills you with positive vibrations, pulling away the darker energy from your spirit before it can have much of an impact.
🤍Clear Quartz:
Clear Quartz is known as the "master healer" and is believed to amplify your inner thoughts, as well as the effects of other crystals. It can absorb, store, release, and regulate energy as needed.
💗Pink Quartz:
Pink Crystal warms your heart and calms your soul, easing your emotions. It soothes your body to provide you with nourishing energy and promote your self-worth and all forms of love.
🧡Sunstone:
Sunstone is linked to luck and good fortune. It clears and energizes all your Chakras, instilling good nature and heightening intuition. The crystal lets your true self shine through naturally, relieving your stress and boosting your vitality.
Processing Time: 2-5business days (Engraved jewelry/pyramids and Feng Shui Tree will take 5-15 business days.)
Standard Shipping Time: 7-20business days
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
- Gift cards
- Customized engraved products(It could not be returned when it has been ordered)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mail.olivenorma.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
-We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@mail.olivenorma.com.
-If you want to change the content of the lettering, send us an email at contact@mail.olivenorma.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURN/EXCHANGE ADDRESS
We’re available to support you via
Email: contact@mail.olivenorma.com
We strive to respond to your questions within 24 hours
Customer service chat hours:
Monday - Friday : 9am - 18pm GMT+8
