Note: All Feng Shui Trees are handmade after ordering, and the processing time is 15 days. Since each Feng Shui tree is handmade and made of natural agate pieces and crystals, the shape and color of the agate at the bottom are not fixed, and the color and number of crystals decorated at the bottom are also random.
Each one of our products is carefully handcrafted with genuine healing stones locally and ethically sourced by small artisans in Brazil. The layers of metal and eco-resin with carefully selected crystals aid in a variety of physical, emotional, and spiritual imbalances resulting from our current environment💕
You know what is best for you, and you are ready to be your own leader in life. The next time you are faced with a choice or decision, let "The Wisdom Keeper - Lapis Lazuli Feng Shui Tree" empower you to move forward in a way that is right for you. Integrating the Lapis Lazuli stone meaning into your daily life will empower you to shine your light into the world with confidence and authenticity. Use these mighty stones to uncover your higher truth and make it your mission to master your mind and live every day from your highest potential.
Specifications
Since it is all about natural material when it comes to the tree base, each and every one is unique in terms of shape, color and size.
Caring For Your Gemstone Jewelry
Kindly Note
Processing Time: 2-5business days (Engraved jewelry/pyramids and Feng Shui Tree will take 5-15 business days.)
Standard Shipping Time: 7-20business days
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
- Gift cards
- Customized engraved products(It could not be returned when it has been ordered)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mail.olivenorma.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
-We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@mail.olivenorma.com.
-If you want to change the content of the lettering, send us an email at contact@mail.olivenorma.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURN/EXCHANGE ADDRESS
We’re available to support you via
Email: contact@mail.olivenorma.com
We strive to respond to your questions within 24 hours
Customer service chat hours:
Monday - Friday : 9am - 18pm GMT+8
