Clear Crystal（White Crystal)
♥ Protection ♥ Healing ♥ Clarity ♥ Meditation
Wearing, carrying or meditating on clear crystals will open your mind to higher and stronger guidance. They will improve your concentration and increase your memory by filtering out distractions. The hypnotic qualities of clear crystal are also good for sleep and rest
Citrine
♥ Happiness ♥ Prosperity ♥ Generosity ♥ Creativity ♥ Pleasure ♥ Protection ♥ Strength ♥ Alignment ♥ Confidence ♥ Stability ♥ Moderation ♥ Energy ♥ Comfort ♥ Success ♥ Truth ♥ Goodness ♥ Warmth ♥ Digestion ♥ Assimilation ♥ Enjoyment of life ♥ Spiritual growth.
Citrine energises every level of life. It cleanses the chakras and opens the intuition. Citrine is said to attract wealth, prosperity and success. It imparts joy, wonder, delight and enthusiasm. Raises self-esteem and self-confidence. Stimulates the brain, strengthening the intellect. Citrine promotes motivation, activates creativity and encourages self-expression. Enhances concentration and revitalises the mind. It is believed to release negative traits, depression, fears and phobias. Emotionally balancing.
Golden Rutilated
♥ Purification ♥ Improvement ♥ Practical ♥ Melt into nature
Golden rutilated quartz can help clear out any energy blockages of all chakras, energizing them and stimulating the alignment of your body and mind.It also helps in filtering negative energies and removing any barriers to spiritual growth, cleansing and energizing your body, mind, and soul.
Processing Time: 2-5business days (Engraved jewelry/pyramids and Feng Shui Tree will take 5-15 business days.)
Standard Shipping Time: 7-20business days
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
- Gift cards
- Customized engraved products(It could not be returned when it has been ordered)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mail.olivenorma.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
-We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@mail.olivenorma.com.
-If you want to change the content of the lettering, send us an email at contact@mail.olivenorma.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURN/EXCHANGE ADDRESS
We’re available to support you via
Email: contact@mail.olivenorma.com
We strive to respond to your questions within 24 hours
Customer service chat hours:
Monday - Friday : 9am - 18pm GMT+8
