💙Aquamarine
Aquamarine is known as the stone of courage and can help people overcome any anxiety related to communication. It can evoke tolerance for others and overcome judgmentalism, providing support to those overwhelmed by responsibilities. It clarifies perception, increases intelligence and clears confusion, applies to all levels of shutdown, and promotes self-expression.
🤎Tiger Eye
The Tiger Eye stone comes with a glut of glorious healing properties and benefits that help to balance physical and emotional wellbeing in one straight swoop. It can awaken motivation and help shift focus by encouraging a more active approach to life. Tiger Eye can help to heal plenty of various relationships. It also aids in positively overcoming low confidence to strengthen relationships with the self.
💛Citrine
Citrine is a stone that brings about good wealth and fortune. It’s believed that citrine helps to cleanse chakras and open up the windows of intuition, creating a greater sense of alertness and a spiritual connection to one’s self. At the same time, citrine is also a symbol of vitality, fresh beginnings, mental clarity and emotional well-being.
💜Amethyst
Amethyst is believed to have healing properties that protect the bearer against negative energies. Some believe that the stone’s calming properties produce soothing dreams by making us more in tune with the divine. The stone also brings clarity and peacefulness to the waking mind, as they help the mind flow freely in both the mental and metaphysical dimensions. It is said to dispel rage, help manage fears, calm rage and dissolve negativity.
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Processing Time: 2-5business days (Engraved jewelry/pyramids and Feng Shui Tree will take 5-15 business days.)
Standard Shipping Time: 7-20business days
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
- Gift cards
- Customized engraved products(It could not be returned when it has been ordered)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mail.olivenorma.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
-We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@mail.olivenorma.com.
-If you want to change the content of the lettering, send us an email at contact@mail.olivenorma.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURN/EXCHANGE ADDRESS
We’re available to support you via
Email: contact@mail.olivenorma.com
We strive to respond to your questions within 24 hours
Customer service chat hours:
Monday - Friday : 9am - 18pm GMT+8
